H15 Palace, a Luxury Collection Hotel, Krakow | Hotel in Krakow

| 9.4 (2262 Reviews) |   Pet Friendly  1 Bathroom  10 Guests
Stare Miasto Hotel | H15 Palace, a Luxury Collection Hotel, Krakow

Hotel in Stare Miasto, Krakow

Located in Krakow and with St. Florian's Gate reachable within a 6-minute walk, H15 Palace, a Luxury Collection Hotel, Krakow has concierge services, non-smoking rooms, a garden, free WiFi throughout the property and a bar. Offering a restaurant, the property also has a fitness center, as well as an indoor pool and a sauna. The property provides room service, a 24-hour front desk and organizing tours for guests. Guests at the hotel can enjoy a buffet breakfast. H15 Palace, a Luxury Collection Hotel, Krakow offers 5-star accommodations with a hot tub. Popular points of interest near the accommodation include Krakow Central Station, Lost Souls Alley and St. Mary's Basilica. John Paul II International Kraków–Balice Airport is 11 miles from the property, and the property offers a paid airport shuttle service.

H15 Palace, a Luxury Collection Hotel, Krakow is located in Krakow.

This 70 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Balcony/Terrace, Transportation/Shuttle, Business Services, and several others. This is a 5 star rated property and has over 2262 reviews with the average score of 9.4 . Coming to Krakow and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 70 Bedrooms Hotel if you want to learn more about this StayAndPlay.com place in Krakow. These details are authentic, as they are provided by our partner, booking.com.

This H15 Palace, a Luxury Collection Hotel, Krakow in Krakow is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “H15 Palace, a Luxury Collection Hotel, Krakow”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Unique Amenities

  • Air Conditioner
  • Parking
  • Pet Friendly
  • Pool
  • View
  • Wheelchair Accessible
  • Private Pool
  • Ocean View
  • Balcony/Terrace
  • Oceanfront
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Sports/Activities
  • Wellness Facilities
  • Spa
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Hot Tub
  • Internet
  • Kitchen
  • Laundry
 
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Policies

Check-in The minimum age for check-in is 18
Cancellation policy Special conditions
Payment Policy Credit card required
Pet Policy Pets are allowed and charges may apply.
Other Policy Children under 16 years old are welcome to use the wellness area daily from 7:00 am to 7:00 pm.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, when staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
 
ul. Św. Jana 15, Krakow, 31-017, Poland

What Our Guests say 500 + Reviews

Oct 1, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Hotel in general and the bellboys
Negative: Team in the reception should be trained to talk professionally to their guests, in which they did not to us! Our 1st room had a A/C that didn’t work. In the 2nd room we had, the capacity of the A/C did not manage to cool down the room to below 22.7 degrees
Summary: Good hotel but need to brush up the staff
Vegard Vegard, Switzerland
Oct 1, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: A beautiful building in a great location. We had a junior suite (206), it was a huge, very comfortable room with a huge amazing bathroom. The spa was gorgeous, the pool large, great gym, the concierge helped us with an excursion and the staff was super friendly. The whole hotel was very clean.
Negative: Nothing, all great.
Summary: A must visit in Krakow!
Lena Lena, Switzerland
Sep 30, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Andrew Andrew, Australia
Sep 28, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: amazing hotel with the best staff you could wish for. They are attentive helpful and kind. Such a nice feeling staying in that hotel close to the town square
Summary: we will come back
susanne susanne, United Kingdom
Sep 26, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Susanne Susanne, Australia
Sep 21, 2025 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Jessica Jessica, Italy
Sep 20, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Roy Roy, United Kingdom
Sep 17, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Luxurious
Negative: Nothing
Marta Marta, United Kingdom
Sep 16, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: The interiors of the hotel done up elegantly , the staff , the concierge were amazing , breakfast was of very high quality as was the dinner we had at Artesse restaurant, every where you looked , you could see both the old features of the palace and the high end renovation done. The room was also very nice and the location was in the old town yet in a quiet street
Negative: Gym facilities were not as good . Only one pair of dumbbells so only one person could work out and a weights machine that was not good and not working properly
Summary: Highly recommend
Shakha Shakha, United Kingdom
Sep 13, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Great location, very professional and friendly staff, the hotel (facilities, room, gym ..etc) are first class,
Negative: The breakfast buffett could have been better,
Summary: perfect first class experience!
Christian Christian, United Kingdom

FAQ's

Is this Stare Miasto hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Stare Miasto hotel?

Check-in time for Stare Miasto hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Stare Miasto hotel have a swimming pool?

Yes, this Stare Miasto hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Stare Miasto hotel?

Best-rates for the Stare Miasto hotel starts from $290 per night with includes Balcony/Terrace, Transportation/Shuttle, Business Services, Internet, View, Wheelchair Accessible, Private Pool, Accessibility, Wellness Facilities, Bar, Guest Services, Ocean View, Restaurant, Entertainment, Pet Friendly, Oceanfront, Fireplace/Heating, Breakfast, Laundry, Parking, Security/Safety, Kitchen, Hot Tub, Toiletries, Air Conditioner, Pool, Sports/Activities, Spa, Child Friendly StayAndPlay offers fully equipped golf villas, golf hotels, golf resorts, luxury golf cabins, and exclusive golf retreats, making it easier than ever to find your perfect golf escape — ideal for families, peaceful getaways, or pet-friendly retreats with the whole crew.

Is Stare Miasto hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Stare Miasto hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Stare Miasto hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Stare Miasto hotel?

Based on the information reported by the owner or manager, the Stare Miasto hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Stare Miasto hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Stare Miasto hotel are as follows: Special conditions Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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